Daemos

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About Daemos

  1. Lavu 3.0 problems

    Hi roosterchef, I've been trying to replicate these conditions, modifying an order multiple times and switching between terminal and tableside each modification. I haven't noticed the issues you describe. That said, when we began having issues, we immediately switched to Lavu Retro, so we're currently working off of that. We also have a 10 second Dining room auto refresh set. I'll test the 60 sec. refresh rate later today and see if that causes similar issues to the ones you've been experiencing. - Sean
  2. Lavu 3.0 problems

    ​I didn't think to check this. We're also seeing this discrepency between version 1 and version 2 reports on cash sales - but cash sales are incorrect on both reports, for us, and we're using Lavu Retro. We're still having issues with our reported end of day cash sales with what is actually in our till - today we again had more in the till than the report said we should. I hope Lavu gets these bugs fixed quickly - we need accurate reports for closing, and it's been this way since the switchover!
  3. Lavu 3.0 problems

    Definitely not the only one. We've been experiencing similar issues. Our main one seems to be that we end the night with more cash in the till than the system reports we should have of absurd amounts - ranging from $50 to $200 dollars, depending on the day. While it doesn't happen every day, until the Lavu 3.0 update we'd never had this problem. In addition, we also had a ghost in the system telling us in the FOH Daily Totals tab that we had an unpaid amount in our closed tickets. None of our closed or open tickets added up to this amount, and it varied each day. We'd contacted Lavu support via phone, and they recommended that we switch over the Lavu Retro and see if that solves the issues. Since doing so, I haven't received another report about unsolved unpaid amounts, but we're still having an issue with ending the day with more cash in the till than Lavu says we should have. Yesterday it was over $50 more. Hopefully Lavu can sort these things out quickly! Best, Sean
  4. Multiple Optional Modifiers

    Our restaurant managers fully support the development of this feature!
  5. This is definitely a problem we'd like to see resolved, as well!
  6. Employee Scheduling Improvements

    As a company that also uses Lavu scheduling, this is definitely something our restaurant would love to see. Hope it is addressed soon! Best, Sean
  7. Hello, Our restaurant uses Lavu POS, and this is definitely something our management would want to use. I also posted to the community forum in a thread requesting more ability in regards to time cards and scheduling: "Some work weeks begin on a Monday, as opposed to a Sunday. It would be convenient if schedule views would be able to reflect that. I have also noticed that when using the back-office to print out schedules, the printed schedule does not reflect the html preview. While the html preview shows both the times of the scheduled employees as well as highlighted time blocks, the printed version only shows the labels of the scheduled times for each employee, oddly distributed across the day. Odd, that. The printed version of the schedule - both the preview and actual - also shows employees that have not been scheduled at all, which can make for both wasted ink and difficulty for our employees quickly finding their schedules. As our employees also are separated into two different sections (FOH and BOH), it would be nice if the schedules also reflected this by separating the two." A user named Preston also mentioned: "A few suggestions in the ways of Time Card reporting and user settings that would be helpful for most businesses, especially business with multiple locations or multiple managers: Time Card Reporting -Able to see Time Card all adjustments, AND who made them and when. Currently anyone can make an adjustment and nobody would know who made the adjustment and when. -The above just needs to be notated in another color (red) with date, time and user. Standard on most Time Card systems. Time Card User Settings -Ability to Set/Show date that user was entered. Helps facilitate employee management. -Ability to Set employee as eligible for Overtime/Holiday Settings. Many companies hire seasonal help that is not subject to same labor parameters as full time employees. Also many Holiday pays don't begin until employees have been on-staff for a period of time, 60 or 90 days etc... -Archive users vs just active/inactive. For seasonal employees or for record keeping (since PIN's and usernames can't be "overwritten" or "reassigned"). This would allow just the current employees to be listed for ease of record keeping, scheduling, etc..." It would be wonderful if these could be pursued and addressed. Best, Sean
  8. LoyalTree

    Hi all, It seems that Loyaltree is definitely charging close to $100 a month for use of their loyalty program, regardless the revenue the results from it or whether its a hit for customers. As a manager from a small business, we simply cannot afford to have such high overhead. When I talked with a Lavu employee about it, it seems that the Loyaltree policy change had taken then unawares. Given when Loyaltree used to be, I can completely understand why Lavu wanted to have such close ties with them. Now, not so much. We'll be looking into Collect Rewards, but if Lavu has alternative suggestions for loyalty/gift card programs that would be a better fit for our business, we would love to hear them. Best, Sean
  9. Time Card - Reporting & Settings

    On a similar note, some work weeks begin on a Monday, as opposed to a Sunday. It would be convenient if schedule views would be able to reflect that. I have also noticed that when using the back-office to print out schedules, the printed schedule does not reflect the html preview. While the html preview shows both the times of the scheduled employees as well as highlighted time blocks, the printed version only shows the labels of the scheduled times for each employee, oddly distributed across the day. Odd, that. The printed version of the schedule - both the preview and actual - also shows employees that have not been scheduled at all, which can make for both wasted ink and difficulty for our employees quickly finding their schedules. As our employees also are separated into two different sections (FOH and BOH), it would be nice if the schedules also reflected this by separating the two. Thanks, Sean