RafaelT

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About RafaelT

  • Birthday 06/06/1984

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  1. Everything should be working now, our hosting provider was doing some quick maintenance which should not have affected anything, but it seems that the control panel was unavailable for just a few minutes.
  2. Lavu POS Video

    A quick Lavu video
  3. 3.02 Issues?

    Hi Steve, Overall we have seen a much improved experience for most customers who were having issues with syncing as they migrate to 3.0.2. Several adjustments were made in 3.0.2 related to syncing. Were all your devices on 3.0.2? Leaving one on a previous Lavu version could cause an issue. brownsadaat, We are currently looking info the issue with Heartland Giftcards. Thanks, Rafael
  4. Lavu 3.0.1?

    Hello, I did get an update today, Apple has approved the App for developer release. We make it a rule not to release at the end of the week, just in case there happen to be any issues with the update. You will most likely see 3.0.1 appear in the app store on Sunday afternoon or Monday morning. Thanks, Rafael
  5. Lavu 3.0.1?

    Hello, I will speak with development tomorrow and see if I can get an answer for you. Thanks, Rafael
  6. Thanks for the info!
  7. Hello, While there is no way to limit a checklist to a certain number of options, you could simply change it to "choice" and put it in a modifier group that loops through it 4 times, this is a pretty efficient way of handling it. Thanks, Rafael
  8. Lavu 3.0.1?

    Hey Jim, If you were to sign up as a beta tester and install 3.0.1 that is currently available through that program, it would be the same version that we have submitted to Apple for approval. We are currently waiting on Apple to approve 3.0.1, as soon as they do it will be released, I would anticipate early next week, but it could always be sooner. Additionally you can always delete the beta version and use Lavu Retro or Lavu 3.0, you are are in no way locked into the beta version. You should expect a few small releases over the coming weeks to address any issues that are found. Thanks, Rafael
  9. Strange Behaviors Today

    Hey Everyone, Lavu 3.0.1 should address a bunch of these issues. We expect this to be released soon. If you would like to try 3.0.1 now please email test@poslavu.com and sign up as a beta tester. Please also make sure the dining room auto refresh is set at 10 seconds. To keep things a bit more organized I am going to go ahead and close this topic. If you are still seeing any issues with 3.0.1 please feel free to start a new one. Thanks, Rafael
  10. Lavu 3.0 problems

    Hey Everyone, Lavu 3.0.1 should address a bunch of these issues. We expect this to be released soon. If you would like to try 3.0.1 now please email test@poslavu.com and sign up as a beta tester. Please also make sure the dining room auto refresh is set at 10 seconds. To keep things a bit more organized I am going to go ahead and close this topic. If you are still seeing any issues with 3.0.1 please feel free to start a new one. Thanks, Rafael
  11. Tableside Checkout

    Hello, I believe this issue is fixed in 3.0.1 which should be out soon. If you would like to test version 3.0.1 please email test@poslavu.com. Thanks, Rafael
  12. 3.0 is driving me crazy

    Hello, We are aware some customers are seeing issues like this, however, they are not widespread, so please contact support and provide us with as much info as you can so that we can resolve these as quickly as possible. Every example we get is helpful. Tecsol, you are correct, we did not see these issues pop up at all during beta and we ran the system in quite a few busy restaurants.... I am sure we will be able to resolve this relatively quickly. Thanks, Rafael
  13. Strange Behaviors Today

    Hello Jim, In regards to your original concerns, this is what I heard back from our QA team. 1. In advanced location settings try changing the "Seconds between Dining Room view auto refresh:" to 10. 2. I believe this may have been resolved, please let us know if you are still seeing this issue. 3. Can you please email support@poslavu.com "ATTN: Tiffany" with Order IDs of the orders that are not showing in the correct meal period. We are unable to duplicate this issue, so having a few examples would be greatly appreciated. 4. We were not able to reproduce this issue. Was the server using more than one device? Table Side  and Terminal or two different Terminals? Anymore info you can provide would be helpful. 5. Is this on the new reports or old reports? Thanks, Rafael
  14. Hey Pablo, This is probably related to a settings on your account. If the "Auto send when printing check or checking out" setting in Advanced Location Setting is set, try unchecking that and see if it resolves the issue. If you still need help the best thing to do would be to have a support agent check over your settings and if needed, do some trouble shooting. You can contact support by emailing support@poslavu.com Thanks, Rafael
  15. Lavu 3.0 problems

    Hey Michael, We have been experiencing high call volume answering questions about Lavu 3. The best way to get help right now so you are not stuck waiting on the phone would be to email support@poslavu.com with all your issues nicely documented, you can either request that they work with you via the ticket or that they give you a call back. This also allows the support agent to look into these issues and be more informed before giving you that call back. The problems you are describing are not something that most customers are experiencing. I would urge you to submit a support ticket so that we can dig into them. If you would prefer not to use Lavu 3 at this time, we have Lavu Retro available in the app store. Lavu Retro is essentially version 2.3.13, the version we released before Lavu 3. If you go this route please make sure to close out all orders in Lavu 3 and ensure that Lavu Retro is being used on all iPads, we do not recommend mixing the two version. Thanks, Rafael