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bigman

Which receipt printer is best?

Question

I'm tech consultant for a bar running Lavu, and we are having a lot of intermittent connectivity with our Star TSP650s. We have one Bixolon older model that seems to be working reliably.

I'm wondering what tips and tricks people have found for keeping the printers working day after day. We're not sure if our problems are airport/network related or printer related.

Thanks

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11 answers to this question

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I can't specifically help you with the star printer but if you are involved in any other restaurant setups with POSLavu I highly recommend Epson printers with ethernet interfaces and thernet running from the printers to the routers. I have 3 restaurnats set up like that and the experience has been flawless.

Also make sure in the backend Advanced Location Settings under Direct Print you have "Enable legacy printing (no background printing): (2.0.3+)" checked. If that is unchecked, check it and then reload settings.

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2.0.2 introduced a new way to handle printing, unfortunately the iOS 5.1 update caused some issues with 2.0.2 in regards to printing. Tickets may sometimes never make it to the printer. Version 2.0.3 fixed a few issues as well as gave the option to enable the old legacy style of printing which when enabled will eliminate any tickets disappearing or not printing correctly if you happen to be experiencing those problems.

The new way of printing when working correctly is much better, unfortunately for now it doesn't always work correctly. It will be corrected in a future update. Until then simply enable legacy printing and you will be good to go.

Rafael

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Hi Rafael, all,

Will the Epson TM-T20 Ethernet be compatible with POSLavu? I'm currently trialing the system with a view to installing it in my bar/restaurant and have tried it with a Star TSP654 USB via Airport Express which works just fine...

That said I'd like to cut down the number of wireless connections as much as possible - the way I see it the less complication, the fewer things to go wrong!

I can clearly set POSLavu to use an Epson instruction set, however there is a lack of info as to exactly whether specific printers within a manufacuturers range are compatible.

Many thanks!

Nick

P.S. to POSLavu - I would really love to see a set of PDF instruction manuals for the software (unless I'm missing something?) - the video tutorials are ok, but don't cover all the points and a reference manual would work wonders to fill in the information gap - things like what each option does in settings, and which printers are compatible!

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Hi Nick,

Cutting down on the number of wireless connections is a really good idea. I have done that in all the restaurants I set up.

If I had to take a guess I would say the TM-T20 with the Ethernet card would work. I have never actually tried one of those though. POSLavu only officially supports Star printers however all of the installs I have done have used Epson and they all have worked flawlessly.I can tell you for sure that the TM-T88V, TM-T88IV and TM-T70 work fine.

There is currently something in the works that will be a better self help reference tool.

Thanks,

Rafael

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Thanks Rafael - I'd seen you'd had success with the Epson TM-T88V, I am just hoping I can get away with the (cheaper) TM-T20... as with most people using POSLavu, budget is a major concern!

I'm thinking it is very likely to work, I'm just not sure if manufacturers vary protocols between printers at all. I'm going to order the TM-T20 to test in and will post up how I get on!

EDIT: Actually I've just realised it's a slightly silly question, since in the POSLavu back end I can see "Epson TM-T20" as one of the print protocol options, so fingers crossed...

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Yeah, I think your right with them all being very similar, especially with Epson. Please let us know how it goes!

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Hey guys! Just to let you know in advance, the only printers POSLavu Support provides more advanced setup/support with are the Star TSP654 Thermal Printer and the Star SP742 Impact Printer.

If you call in to support to troubleshoot any other printers, there's only limited support we can provide (and that you've probably tried, like turning it off and on, checking cables, etc).

I definitely understand that you may need a different option or something else would be more cost effective, but support unfortunately isn't able to get our hands on the many other printers on the market to work with and test. That being said, we have an amazing community, and you may be able to ask other forum members for an assist if you run into any issues!

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Hi. Just to chime in, for our general experience I would stick to the TSP654 (preferably) or the Epson TM-T88V. Both have their pros and cons.

The Star is slightly cheaper, has image capability, which means that it is useful to be used as a hybrid receipt and kitchen/order printer in the middle of the dining room. (We use this printer to print out verification tickets for servers to carry with them as well as a "check out receipt" printer when customers ask for the bill - payments still go to the cashier where the cash drawer is located though).

The Epson more expensive, cant print images but has the benefit of two configurable interfaces which is the standard USB and an optional additional one, which when configured with an ethernet interface allows you to have the option of having it as both a wired or wireless printer, so if you have not decided on your ultimate printer locations/layout, gives you a great deal of flexibility. I also think the Epson has a bigger paper roll capacity but I could be wrong - don't hold me to that.

I tried going on the cheap by testing out "budget" the Star TSP143 (TSP-100 Series) only to find that it is not supported by Lavu (in spite of being a popular choice of printer for other POS systems). Bearing in mind that an unreliable printer setup could result in a lost big order which could end up being much larger than the marginal difference in the cost of printers.

I would also go thermal instead of impact whenever I can simply because the replacing one consumable is far easier than two!

As for tips on printer connectivity;

- Non-emprically, the new Airport Expresses seem to work better than the older,plug in ones.

- Keep the line of sight between the AE and the router as clear as possible and not more than 20meters away

- I realise that the common advice was to "keep the printers hardwired" - however the whole selling point of Lavu is the fact that is is wireless ("This is a WIRELESS solution - NO WIRES to the printer, cash drawer, or ordering devices." - according to the Lavu front page) so lets hope that the reliability of printing can be improved to the point where wireless options will be as good as wired.

Thariq Ahmad

Las Vacas Meat Shop

Kuala Lumpur

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Hey guys! Just to let you know in advance, the only printers POSLavu Support provides more advanced setup/support with are the Star TSP654 Thermal Printer and the Star SP742 Impact Printer.

If you call in to support to troubleshoot any other printers, there's only limited support we can provide (and that you've probably tried, like turning it off and on, checking cables, etc).

I definitely understand that you may need a different option or something else would be more cost effective, but support unfortunately isn't able to get our hands on the many other printers on the market to work with and test. That being said, we have an amazing community, and you may be able to ask other forum members for an assist if you run into any issues!

is this still the same? are these the ONLY officically supported printers? i'm wondering if STAR TSP650 is also officially supported
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Rodrigo - I know that development is working on compatibility with other printers, and we may see another printer join our line of supported printers sometime soon. I don't have an ETA for its unveiling, but it should be great!

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