• 0
Sign in to follow this  
Followers 0
ilower1

Tip Update Failure

Question

We've never had the tip feature enabled as we are a limited service restaurant.  After various requests we enabled signature capture and tip entry on the signature screen so we could test the function.  Every time we try to add a tip from the signature screen we get an error saying Tip Update Failure - The payment gateway returned an error - Invalid transaction type.  Any help is appreciated.

Thanks!

0

Share this post


Link to post
Share on other sites

1 answer to this question

  • 0
On June 29, 2016 at 9:03 PM, ilower1 said:

We've never had the tip feature enabled as we are a limited service restaurant.  After various requests we enabled signature capture and tip entry on the signature screen so we could test the function.  Every time we try to add a tip from the signature screen we get an error saying Tip Update Failure - The payment gateway returned an error - Invalid transaction type.  Any help is appreciated.

Thanks!

If you are having issues with tip adjustment and are getting an error message, I would call into the support line so troubleshooting can be done. 855-528-8457.

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0