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Pizzaiolo

Infinea Tab from Mercury

Question

Why isnt Mercury providing the Infinea Tab Credit Card readers to their Customers? They did provide the i-udynamos which are worthless but not the good ones. Anybody was able to get them from Mercury?

I mean this is crazy to pay 325 for a card reader. Its the price of the iPad  :no: You guys like them so far?

 

 

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17 answers to this question

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They are much more stable then the iDynamos. If you look at the what extra fees your incure, not from the processor,Mercury, but the card issuing bank when you are forced to hand key due to failing card readers you will offset the cost in no time. If your iDynamos are not failing then stay with them.

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I have had the Infinea 4s provided to me and I am a new customer. I have 4 stations and every one of the Infinea 4s has failed. Neither Lavu nor the Infinea people have any idea why. The credit card icon is green all of the time and still I can't swipe and have to type everything in.  i think that it must be a Lavu setting because all four of them failed! I have tried the hard retstart of the swipers as well as the restart of Lavu, the location and the iPad...all to no avail.

If anyone has any new suggestions, I'd love to hear them.

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We are also having issues with the infinea tabs. Both the ones for ipad 4 and the ones for ipad mini. I guess the search for reliable credit card readers is not over.

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If these are brand new iPads then you may be correct. If these are existing iPads that you have used other card readers with you may have damaged ports on the iPads.

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Hello Everyone!

 

Let me see about responding to each of you in this one post:

 

Pizzaiolo: The Infinea Tab and Linea Pro swipers for Mercury can be purchased from JR's POS Depot (www.jrposdepo.com). This is the company that Mercury has chosen to provide these swipers. It may be beneficial for you to contact Mercury to express your displeasure over having to go through a third-party.

 

BayleysLobsterPound: I have looked into your account and I see that your Specialist has tried the encrypted and unencrypted versions of the swiper in an attempt to get them to work. Mercury requires a Mercury encryption key. You may want to verify with your Specialist that the proper encrypted swipers were being used. You can also contact Infinite Peripherals for further assistance (http://ipcprint.com/support/support-form.html)

 

Zinque: I have also looked into your accounts and see that you have contacted our support team about not being able to swipe cards while charging the swiper/iPad. This issue was resolved in the latest version (2.3.6). If you are still experiencing these issues, please contact our support team and / or Infinite Peripherals for further exploration of the issue.

 

We were made aware of an issue where the credit card symbol is grey and cards may or may not go through to the gateways. This issue is resolved in the upcoming version (2.3.7).

 

 

Thank You,

Lucas L

General Manager | Lavu Inc.

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Lucas,

 

Thank you for your detailed answer. Yes, we did have an issue when we were not being able to charge swipers while swiping cards. I think this is working now.

But we had other issues.

We bought a total of 7 swipers for our new restaurant, once month ago. Out of the 7 we have already returned 4 of them. 2 of them were not swiping at all after a few days (we had to enter credit card numbers manually and credit card symbol stayed grey at all times), one was swiping at times but most of the time credit card symbol was grey, and one was not charging the ipad at all, even when not swiping.

 

Thanks.

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If the Infinea Tab 4 or Linea Pro 5 is injected with Mercury key encryption from JR's POS Depot, the specialist or end user of Lavu must make sure that Lavu Support has toggled the switch located only on their end to allow "Only Mercury encrypted swipers." This was an issue with 3 of my merchants. With one, I had to buy them four new Infinea Tab 4's only to find out that changing this setting would have been the solution in the first place. Charging for the Infinea Tab is "quirky" on these devices, like an unstable electron. It seems to charge the actual MSR, but leave the iPad to slowly drain in some cases like this morning.... we had one of our location owners walk into her store to find her iPad at 3% for opening. I'm surprised Infinea chose to use the oldstyle miniUSB instead of the microUSB in the metrics of their design, that's what Zach Morris charged his cell with if my memory serves correct. It looks as though going forward the Epson Omnilink printer and USB MSR will eradicate any of these problems by eliminating the need for an Infinea or an iDynamo. While they still exist though and problems sustaining power prevail, any and all suggestions would be a blessing. Major retailers such as Verizon choose to use the Infinea Tab on their in-store iPads, so the product is a hot commodity, these glitches have to be splinters in the woodwork that can be buffered out.

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Hi Jared,

 

Thank you for your post on this issue; however, I do need to correct one major aspect of your comments.

 

There is no setting, customer facing or otherwise, labeled "Only Mercury encrypted swipers" or anything similar. By default, the system requires encrypted swipers. Thus, if a swiper has been properly injected with the Mercury encryption it should be a plug and play setup. I am not denying that some customers have had issues with swipers (regardless of make or model), but the setting you quote does not exist.

 

In most instances, we have found that resetting the Infinea Tab (pressing and holding both buttons on the top face of the swiper until the device beeps) resolves many issues during initial setup. Furthermore, ensuring that the swiper is fully charged (plugged in to the power source, not the iPad, for 8 hours immediately after removing from the box) prior to first use is a necessity.

 

For those locations that choose to use a Gateway other than Mercury, unencrypted swipers may be used (for the time being and dependent on the Gateway). For example, TGate currently allows for unencrypted Infinea Tabs; however, since the system is looking for an encryption key of some kind by default Lavu Support has to activate a setting that bypasses the otherwise necessary encryption. Since we are speaking of Mercury and their encrypted Infinea Tabs, this setting is irrelevant for this conversation.

 

On the note of encryption, in the future we will be discontinuing our support for unencrypted credit card swipers of any kind. This timeline has not been set in stone as of yet, but it is information we are getting out to Specialists and customers piece by piece.

 

I am happy to speak on behalf of Lavu and what we can and cannot do or what settings we actually have; I welcome any other questions.

 

Thank You.

 

Lucas L.

General Manager | Lavu Inc.

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I just installed multiple Infinea Tab 4s at a very busy fast food restaurant and got a call just before dinner rush that all of the iPads we're at less than 10% charge.  I had to disassemble the cases and plug in the iPads directly using the Lightning Connector.  During this process the drive thru became confused and orders got misplaced and the result was far worse than just needing to key-in a credit card on occasion like with the iDynamo.  My experience says stay away from Infinea Tab readers.  Too bad their cases and mounts are so sweet but don't work with the iDynamo.

 

Called Lavu and first they said that the Tab 4 is not supposed to charge the iPad.  Then after I pointed out that the Tab 4 user manual specifically says which power supply to use "when charging the iPad and the Tab 4 at the same time", they said "it's a hardware issue and beyond our scope".  So then I called Infinite Peripherals and they said it's a software problem and that Lavu needs to "Enable Pass-Thru Charging".  So I called Lavu and they put me on hold for a few minutes and then said "Okay, try that.".  It didn't work.

 

Now Lavu is telling me I need a firmware update for the Infinea Tab 4.  I'll get in touch with Infinite Peripherals tomorrow and see how to do a firmware update.

 

In the mean time the iPads are still losing a charge when connected to the charger while in use and even go completely dead in the middle of dinner rush.  My customer is not happy!

 

BTW, I was REALLY hoping these readers were going to be a solution to our CC processing problems but I couldn't be more disappointed.

 

***UPDATE*** (6-19-2014)

 

Well, the issue has yet to be resolved.  As a Certified Lavu Specialist I had to pull out all of the Infinite Peripherals product and replace it with other mounting solutions that would accommodate the iDynamo MSR units in an attempt to preserve the good name of my company and that of POS Lavu.  This was an out of pocket expense of over $1100.00 (plus $230 in overnight shipping charges) but it had to be done.  The customer (a very busy A&W restaurant) was considering a lawsuit because we had removed their old POS system and their new system would fail everyday by around 6-7 pm when the iPads would die due to a depleted battery.  It literally would throw the entire operation into chaos in the middle of dinner rush everyday!!!  The Infinite Peripherals Infinea Tab 4 MSR units simply would not maintain the charge on the iPads during use, even while being constantly connected to a 12 watt power supply as stated in their user manual.  Since switching to the iDynamo MSRs the iPads are always at 100% state of charge.

 

Also, just yesterday I received a call from a previous client (who is the only other customer I've ever used the Infinite Peripherals product with) saying that their iPads won't stay charged!!!  I almost crapped my pants.   ;)  They are not a very busy location so it had not been a problem for the last couple months, but now that summer has finally hit and business has picked up the state of charge issue is now a major problem for them too.

 

So now i'm sitting on 7 Infinite Peripherals card readers with a price tag of around $2100.00, AND I have another $1200.00 worth of enclosures, stands and mounts which will only work with their card readers.

 

Still nothing from Infinite Peripherals... ***crickets chirping...***

 

***UPDATE***  (6-26-2014)

 

Still nothing from Infinite Peripherals.  Left another message today...

 

***UPDATE***  (8-2-2014)

 

See my update in the next post...

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Ok, I have a valuable update.

 

THE GOOD NEWS:  Infinite Peripherals has identified an issue with how their devices interface with Apple's new Lightning connectors.  I won't go into the technical details but basically any iPads with the lightning connector were not charging at full capacity while connected to an Infinea Tab 4 or Infinea Tab M.  This is only a minor problem for low volume terminals but is a major catastrophe in high volume applications where frequently the terminal (iPad) would shut down due to lack of charge during business hours even while continuously connected to a charger.

 

THE BETTER NEWS:  I was able to return the faulty card swipers for a refund.  (Thank you all at Infinite Peripherals and Metropolitan Sales)

 

THE BEST NEWS:  Infinite Peripherals is making a hardware change to solve the problem and has told me that new "sleds" (whatever those are) were being designed to accommodate Apple's new iPad charging specifications.

 

THE BAD NEWS:  God only knows how long THAT'S going to take.   :)

(I was told 2 weeks, but I wonder what the reality is? ...August? ...September?)  

 

I will leave another update when I know the new Infinea Tab 4s and Ms are available and I've tested them.

 

Cheers for now!

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Mobile Business Solutions,

 

Thank you for sharing this valuable information! We all look forward to any further information you obtain!

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Starting next year, we will all have to change our credit card readers to readers that support EMV credit cards.

Are there any readers for iPads already on the market? Anyone working on them?

 

At this point, it would not be smart to buy any other kind of reader if you have to upgrade in a year.

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Hello,

 

We are currently finishing up our plans for EMV, we should have more info soon.

 

Thanks,

Rafael

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UPDATE:

 

I spoke with Mike Cirone from Infinite Peripherals (what a great guy) regarding the Tab 4 charging issue.  Although he didn't have detailed info he was under the impression that the new Tab 4 "sleds" (I now understand that to be the main PC board) had been tested and approved and were in production.  He didn't specify a delivery time but it can be assumed that in a few more weeks we can expect improved Tab 4s with better charging specifications.  I did ask him what the identifying model number would be (like "Tab 4 Revision B or Tab 4 Hardware Version 2") but he was unaware of how the new updated product would be identified as unique from the faulty version.  This we'll have to wait and see.

 

Overall, given the charging stations, mounts and cases that go along with the Infinea Tab and the Linea Pro vs. any thing else available, I can't imagine a better solution than Infinite Peripherals if it can be reliable.  The Epson printer/USB swiper concept is fine for old fashioned "swipe at the terminal" applications if old school POS like Aloha and Micros is what you want, but for table side transactions where the Credit Card never leaves the sight of the customer I'm hopeful that Infinite Peripherals will become a rock solid performer for LAVU... especially when Apple Pay becomes a necessity.

 

...which brings me to EMV/Chip-&-Pin.  Although I'm super excited for Chip-&-Pin and Apple Pay's NFC (Near Field Communications), I'm still suffering persistent reliability issues with basic table side MSR transactions.  iDynamo is fine if your customer doesn't need/want cases to protect their iPod/iPad mini from damage and is okay with numerous cables and chargers plugged into a power strip for daily maintenance, and the Epson printer/USB solution is old school.  For a truly clean, simple and professional table side solution the Infinea Tabs and/or Linea Pros with mounts and cases and multi device charging stations provide protection, flexibility, and an apparent purpose of design that compliments LAVU.   Simple, modern, secure, and classy... all hallmarks of LAVU... and many of their devices are already compatible with NFC and EMV.

 

I will provide more updates as appropriate.

 

Cheers for now.

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"and many of their devices are already compatible with NFC and EMV."

 

Which ones? Thanks

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OK, I finally have what I will be calling my final update:

 

Although Infinite Peripherals has a fantastic "design concept", the actual product is totally unreliable when used with Lavu.  I strongly suggest avoiding any of their products due to inferior engineering or faulty execution in manufacturing.

 

I have recently purchased 7 Linea Pro 5 swipers, the "rugged" case, two five station chargers, 4 Infina Tab M (for the iPad Mini/Air) and a five station charger for them as well.  EVERY SINGLE ITEM I PURCHASED HAS PROBLEMS!!!  The Linea Pro 5's won't read the credit cards and the Infinea Tab M's don't charge the iPad at capacity.

 

I am DONE with Infinite Peripherals and the iDynamo 5 has proven itself as rock solid.

 

As sorry as I am to come to this conclusion... well... there it is.

 

Cheers, and good luck to you all.

 

Eric J Edelen

Mobile Business Systems LLC

406-253-7122

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