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Lecepresto

3.0 is driving me crazy

Question

This new upgrade is a nightmare. Items are self-deleting from our checks, and iPads are not synchronizing (what you see in one iPad is not the same as you see in the other). Are others seeing this? 

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An example of how a check shows an amount on the summary side, but a very different amount on the detail side. (The summary side is the correct one, by the way).

image.jpg

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Hi,

We have had similar issues with x2 customers. We have had to move them back to "LAVU Retro".

1) Items going missing between ordering and Checkout
2) Total amounts incorrect on checkout

We are going to wait a bit before moving any other customers - it is a shame as the system is significantly faster with a better Offline Mode in v3 vs v2.3.13.

PS. ​Early April versions of v3 BETA did not seem to have this problem so it should be an easy fix?

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Hello,

We are aware some customers are seeing issues like this, however, they are not widespread, so please contact support and provide us with as much info as you can so that we can resolve these as quickly as possible. Every example we get is helpful.

Tecsol, you are correct, we did not see these issues pop up at all during beta and we ran the system in quite a few busy restaurants.... I am sure we will be able to resolve this relatively quickly.

Thanks,

Rafael

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